Ready for Customs Grant Claim (via EI Submit)

To assist you in making a valid Ready for Customs Grant Claim via EI, please watch a 5 minute and 45 seconds video that demonstrates the steps involved.

Ready For Customs Grant Claim Process - Video

Click here for a list of Frequently Asked Questions (FAQs).

Please complete the following steps in order to claim your grant:

Step 1 – Directors Statement

To certify the claim, a Directors Statement must be downloaded using the template provided, completed and signed. This document is then scanned and uploaded as part of your online claim.

Ready for Customs Directors Statement (.docx)


Step 2 – Submit online Claim

Log into EI and complete the questions as instructed.

Please note that as a first-time user, you will be asked to create a Log in with an email address and password of your choice.


Step 3 – What happens next

  • Your claim will be assigned to and acknowledged by a Grant Payment Officer who will review the details and seek clarification from you if necessary.
  • If all is in order, the claimed expenditure and associated supporting documentation will be desk inspected. The Grant Payment Officer will pay or disallow the claim depending on their findings.
  • The Grant Payment Officer completes the authorisation of your claim and submits a payment request to our Finance Department.
  • A payment report will issue by email from the Grant Payment Team with details of the approved payment and advising that payment by EFT will follow shortly.

For further information, refer to Ready for Customs.