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Oneview Healthcare
USA Clients driving change > Oneview Healthcare
Whether someone is being treated for an illness, undergoing a procedure or receiving a diagnosis, many find it difficult to keep on top of everything that is going while in hospital. This could be due to a language barrier, a lack of comprehension or simply because they are so caught up in what is happening that they can’t quite keep up with the events happening around them.
This is where OneView Healthcare comes in. Founded by Mark McCloskey in 2008 after experiencing first hand that, while he had wonderful care during a hospital stay, his patient experience was lacking. So, the company specialises in the digital patient experiences which are focused on improving patient outcomes and engagement, by integrating care management tools, data analytics and ‘other third-party systems’ into the healthcare environment.
Our Product Team has put together a great roadmap and vision for us - focusing on standardisation, looking at automation and ways to take administrative burdens away from staff while improving patient experience."
“Our aim is to become the hub inside the hospital room, making it a ‘smart room’, not only for the patient, but also for the staff,” said Nicki Fetterman, Vice President of Customer Success. “Our technology alerts staff and visitors of what they need to do to safely enter a patient’s room, with our Digital Door Sign which is integrated with the electronic health record (EHR), so the data is always up to date with the system of record. This removes a lot of manual work from the nursing staff.
“OneView also allows the patient to engage with things such as entertainment, assigned education about their care and the ordering of meals. Patients can also leverage electronic room control on their device so they can turn the lights on and off and even control the temperature of the room. We strive to have everything at the patient’s fingertips, to meet both their immediate and longer term needs – such as making sure that they understand their diagnosis, how to prepare for discharge and taking care of themselves at home.”
As some non-English speaking patients find it difficult to interact with their healthcare team during their stay, the OneView platform is designed to support their needs. To date, the system has been translated in over 28 different languages and dialects. Additionally, clients can load their third-party interpreter application directly onto the OneView tablets to ensure translation and interpretation applications are available 24/7/ at both staff and patient’s fingertips.
“This is amazing,” said Fetterman. “As there are many studies which have proven that the more frequently that translators and interpreters are engaged with during the patent’s stay, they will have improved outcomes and lower readmission rates.”
Demand for digital technology in the healthcare sector continues to increase, and the company, which began in Dublin, now has clients on three continents, including Australia, the US and Europe, and focuses mainly on healthcare providers and large hospital networks.
A leader in its field, OneView Healthcare’s Cloud-based platforms not only improve patient satisfaction and streamline operations, but are also more cost effective for clients.
“We have found that features such as the ability for patients to choose their meal order in advance is not only empowering for them but, has taken away the need for staff to answer a telephone or go room-to-room to take orders,” said Fetterman. “This not only saves time, but can also be equated into a reduction in man hours and less food waste, as the kitchen knows, well in advance, exactly what they have to cook.
“Virtual care is another great benefit, as by remote monitoring, a virtual sitter can monitor several patients at the same time – eliminating the need for a carer to be sitting in each individual room. The patient and nurse can communicate with each other and if assistance is needed, they can react straight away.”
So, with 112 staff working across the globe and technology developing at a rapid pace, the future for OneView Healthcare looks very bright. It is exploring opportunities with artificial intelligence which could support additional accessibility opportunities and workflow optimisations for staff.
“We’ve launched a Mobile platform which would allow patients an additional modality to access OneView and also to allow designated families and loved ones to be more engaged in the patient’s care, even from home,” said Fetterman. “And we’ve deployed a digital whiteboard to take away the manual dry erase marker board in the room so it’s automatically updated and the staff doesn't have to make a manual edit.
“Our Product Team has put together a great roadmap and vision for us - focusing on standardisation, looking at automation and ways to take administrative burdens away from staff while improving patient experience. As a nurse, I am always very excited to take away administrative burden for the caregivers, and can empathise with the impact that it can make into their day.
“We’ve embraced our clients and their Patient and Family Advisory Councils (PFACS) to ensure we are getting actual patient and family feedback on our roadmap and designs. This ensures that we know that the items we’re developing are going to hit the mark and be impactful. There are so many innovative things happening at OneView at the moment – so it’s an exciting time to be a part of the company.”
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