e-Commerce Webinars

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Consumer Protection laws: what you need to know for selling online.

Eimear Cosgrave, Head of Compliance & Information at the Competition & Consumer Protection Commission (CCPC) outlines how the law applies to your sales. 

Topics include:

  • Consumer’s right to cancel/change of mind
  • Delivery timeframes
  • Selling online vouchers
  • Disputing a card transaction (chargeback)

e-Commerce Journey for Retailers 
Experienced Service Provider Vinny O’Brien provides an overview to assist you to build your broad knowledge of the ecommerce journey. 

Presentation focussed on 4 Cs of e-commerce:

  • Customer Journey
  • Channels
  • Customer Acquisition
  • Conversion Rate Optimisation

Click here to watch

Click here to watch

Maynooth Innovation Value Institute webinar addressing both business and technical challenges facing retailers

Moderated by Enterprise Ireland the line-up of speakers includes:

  • Josef Baker-Brunnbauer - Innovation, change and digital transformation Consultant
  • Aileen Carville - Founder at SKMMP, FashionTech Entrepreneur
  • Orla McDonnell - Independent and big-box retailers Consultant
  • Michael Killeen - Customer Experience Champion

The Panel discussed:

  • Digital transformation in the retail industry
  • How to engrave innovations in the existing business models
  • How to keep relevant for the future

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