Stefan Lindegaard and Dr Nicola Millard

Stefan Lindegaard

Stefan Lindegaard

Stefan Lindegaard,

Stefan Lindegaard is an author, speaker and strategic advisor. His focus on the topics of open innovation, innovation culture/management and the people side of innovation (the mindset, skills and toolbox needed for innovation today) has propelled him into being a trusted source of inspiration to many large corporations. He believes innovation requires an open and global perspective and he has given talks and worked with companies in Europe, South America, the U.S. and Asia.

Stefan Lindegaard has written three books: Social Media for Corporate Innovators and Entrepreneurs: Add Power to Your Innovation Efforts (August 2012), Making Open Innovation Work (Oct 2011) and The Open Innovation Revolution (May 2010). His blog is a globally recognized destination with many free resources (books, white papers, exercises). You can read further at

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Dr Nicola Millard

Nicola Millard

Dr. Nicola Millard, BT Global Innovation Team

Dr Nicola Millard heads up Customer Insight & Futures in BT’s Global Innovation Team. Despite working for a technology company, Nicola isn't actually a technologist and combines psychology with futurology to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is currently broken).

Nicola has now worked for BT for 24 years. She has done a number of jobs around the BT business, including user interface design, customer service and business consulting. She was involved with a number of BT "firsts" including the first application of intelligent systems into BT's call centres and BT's initial experimentation with home working.

Nicola got her PhD from Lancaster University in 2005, published her first book in 2009 and now spends most of her time doing research, writing blogs, articles and white papers. Last year she was named by ICMI as one of the top 10 most influential customer service Tweeters in the world. Nicola has also appeared on both the BBC (Radio and TV) and Channel 4 in the UK, as well as Sky News in Australia. She has done a TED talk about why people accept or reject technologies and is also a judge on a number of award panels, including the Institute of Customer Service awards.

When she’s not doing all that, Nicola travels around the world presenting at conferences and running workshops with an assortment of organisations including banks, travel companies and retailers, to name but a few.

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