Cork Airport launches competition for new Real Time Passenger Feedback Solution in partnership with Enterprise Ireland

3rd May, 2017

SBIR Ireland Cork

Pictured from left to right: Ciaran O'Connell, Finance and Commercial Mngr, Cork Airport; Carol Ann Leonard, Team Leader, The Loop; Deirdre O'Donovan, Airport Duty Mngr; Martin Corkery, Regional Director, South and South East Region, Enterprise Ireland; Conor O'Driscoll, IT Business Relationship Mngr, Cork Airport

Cork Airport, in partnership with Enterprise Ireland, has today launched a very exciting competition to invite tenders from the bustling tech community in Cork under the Small Business Innovation Research (SBIR) initiative. The competition is to identify and develop a smart and innovative new real time passenger feedback solution. Entrants need to show the technical feasibility of the concept and its application and suitability to Cork Airport. 

Cork Airport has been recognised nationally and internationally for its award-winning customer service and it is a key differentiator to other peer airports. However, while there are initiatives in place to capture passenger feedback, there is no system in place that delivers real time information. Cork Airport is expecting to serve over 2.3 million passengers this year so it is crucially important that passengers have the opportunity to provide detailed feedback so that any issues arising can be dealt with immediately. 

Ciaran O’Connell, Finance & Commercial Manager at Cork Airport said: “We are continuously looking at ways of improving the overall passenger experience at the airport by incorporating innovative solutions. We have been adapting new technologies in other areas of the airport and believe that we can find a new solution to address any challenges in the passenger’s journey. 

“Up to now, any feedback from our passengers is delivered historically, usually 24 hours after the fact. Therefore, we may only become aware of an issue well after the passenger has gone and others may have also had a similar negative experience. With a real-time solution, any issues will be brought to our attention immediately and we will be able to fix the issue there and then, minimising the number of customers who maybe also impacted negatively”.

Julie Sinnamon, CEO, Enterprise Ireland said: “Cork is a renowned international hub and for all visitors, first impressions matter. This competition is about finding new and innovative ways to improve passenger experience in Cork airport. Sourcing new ideas which have the potential to be developed and deployed quickly, and facilitating SMEs with early stage ideas to access public sector procurement opportunities, is exactly what SBIR represents.  Enterprise Ireland is pleased to collaborate with Cork Airport on this SBIR Challenge”.

Given Cork has become somewhat of a hub for innovation in the technology sector in recent years, Cork Airport is expecting a good response to competition. The competition is open to any organisation, developers of ITC and software solutions as well as universities. 

Ciaran O’Connell will be representing Cork Airport at the “Built in Cork” event in Republic of Work on Wednesday 10th May at 7.30pm, to officially launch this exciting SBIR initiative. 

The Invitation to Tender document is now available on etenders website, The closing deadline for the competition is June 2017.


For more information contact:

Ciarán Curran, H+A Marketing + PR. Tel.: 021 466 6200 | 083 106 1193.


About Cork Airport: 

Cork Airport is the international gateway to the South of Ireland and is uniquely positioned at the start of the Wild Atlantic Way and Ireland’s Ancient East.  It is the country’s second largest and best connected international airport with more choice of routes than any other airport outside of Dublin. 

More than 2.3 million passengers will travel through Cork Airport this year, flying to top destinations across the UK and throughout continental Europe. Passengers can now fly to destinations across the US directly with Norwegian Air or via Reykjavik with WOW air. 

Cork Airport’s customer service (as voted by passengers) has won multiple national and international awards. Its economic importance is reflected in the estimated 10,710 jobs supported or facilitated by the airport and the € 727 million contributed to Gross Domestic Product. (Source InterVistas Economic impact study Cork Airport April 2015). 

Cork Airport was voted large business of the year by the Cork Business Association in January 2017.

 Enterprise Ireland

Enterprise Ireland is the government organisation responsible for the development and growth of Irish enterprises in world markets. It works in partnership with Irish enterprises to help them start, grow, innovate and win export sales on global markets. In this way, it supports sustainable economic growth, regional development and secure employment.

SBIR Ireland 

Small Business Innovation Research (SBIR) falls under the category of pre-commercial procurement (PCP).  PCP, as defined by the European Union, involves the purchase of research by a Government entity which is undertaken with the objective of stimulating innovation that the contracting authority or some other party may benefit from at a later stage when goods or services not currently available are developed from the outcomes of the research.

Lorna Gardiner H+A Marketing + PR - DUBLIN I CORK I GALWAY | | +353 21 4666 2