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Sigma
Wireless
5.2
The eBusiness Solution – technical details
5.2.1
Technical infrastructure
The technical infrastructure broke down into three main areas:
- Internal
Portal/ Databank
- Public-Facing
Web site
-
Restricted Access Workspace for clients/partners (customer extranet)
The
planned sequencing of the development work was in
line with the business driven sequence outlined in
section 5.1
In developing the technology roadmap Sigma Wireless
did not just pay attention to the technology components.
They also looked at:
- Operational
requirements including both manpower and access
- Financial
implications, both immediate and ongoing
- Technology
competence within the organisation
- Organisation
and individual change requirements
Internal
Portal (Databank)
The development of an Internal Portal was designed to support sales,
engineering, marketing and logistics effort in order to support
the new business model. This was by far the most important component
of the technology roadmap as it would form the basis for the website
as well. Specification, design and development of this project were
undertaken immediately.
Public-Facing Web site
The main goal of the website was to inform visitors
of Sigma’s product/solution offering and to provide
sufficiently interesting content to move them from interest
to action – making direct telephone or mail contact
with a sales person to help ascertain their needs. The
navigation structure of the website was to be driven
by the structure and capabilities of the databank.
Customer Extranet
A customer extranet was planned to provide customer
specific information relating to orders, customised
solutions and collaboration areas. The idea was to create
a restrictedaccess collaboration area to enable Sigma
Wireless, its partners and customers to work more effectively
together. It will incorporate access to documents and
technical information, which would not be suitable for
public consumption.
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