Multis Group

6 . Outcome

6.1 Benefits for Customers/OEMs

The benefits for customers and OEMs were almost immediate and included:

• Stock availability – Inventory availability is now available online, populated with data from the business system
• Fully Integrated system – All transactions on inventory and sales order processing are fully integrated to the general ledger in real time.
• Customer Extranet – Customers can check details of orders and accounts online without assistance from Multis staff.

6.2 Benefits for Multis

The entire project was a great success for Multis, not only in deliverables to Multis but also in how the company was viewed from the outside (by OEMs for example). Even as a relatively small company, the systems now in place make it very easy for both customers and OEMs to work with Multis.

Other benefits included:

• Enhanced competitive advantage - “We knew we would get benefits from it but the benefits we are seeing are far greater that we could have envisaged”, said Sean Keenan, MD of Multis.
• Less resource issues – Multis now have the capacity to dramatically increase the volume of business it processes without adding to its administration overheads.
• Real time access – The introduction of the VPN means that there is real-time access between the company’s plants.
• Capability – Brand manufacturers have been impressed by the sophistication of Multis’ systems.
• Cost Reduction – The implementation of the eBusiness strategy has resulted in significant cost savings.