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Multis
Group
4 . Decision
Once the project team determined that the current business
system wouldn’t suit their needs, it became necessary
to select a new business system that would meet the
company’s requirements now and in the future. The
company had formulated a business plan and this gave
the project team a guide to the type of functionality
the company would require in the future. They wanted
to put in place a system that would meet those requirements
and differentiate Multis from the competition. The team
asked themselves two important questions:
- What
should Multis be able to offer their customer base
in the future?
- How
can Multis improve its customer interaction and
reporting?
A strategy
was then set under the broad heading of eBusiness. As it was going to
be so fundamentally important to the ongoing survival and growth of the
organisation, the project was given a true business focus with responsibility
lying with Head of Finance who oversaw a team selected from the various
business functions.
It wasn’t until the project had reached this stage that Multis commenced
discussions with Enterprise Ireland and subsequently secured funding under
the eBusiness Accelerator Fund. Through Enterprise Ireland, Multis was
introduced to the Galway based process management company BSM (www.bsm.ie).
BSM worked with a number of organisations that were part of the Accelerator
Fund, providing guidance on generation of key business requirements, business
process and strategy.
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