|
Vitalograph
6 . Outcome
6.1 Benefits for Customers
Once the site is launched the benefits for customers
will be immediate:
- Better
quality of product information - The Vitalograph
site used to be a static website with little useful
information for customers or distributors. The new
site will offer customers easier access to PDF based
documents that are easy to download and read.
- More
efficient service – Customers and distributors
will no longer have to wait for product information
or brochures in the mail. All the data they require
will be on the web.
- More
efficient support – Support information will
be available to interested parties on an as-needed
basis. This will negate the need for lengthy phone
calls and offer a more efficient way to find the
required information.
6.2
Benefits for Vitalograph
- Increased
efficiency – The new website will take
the pressure off R&D to answer support questions
on a daily basis. Many of the answers will be on
the web in the FAQ documents. Already, even running
internally, the time taking support calls has been
reduced from 40-50% to 10-15% of Shane O’Neill’s
time.
- Future
proof solution - As more functionality is introduced,
the site will realise an even greater return on
investment. The time spent designing the web infrastructure
means that any new functionality could be added
quickly and easily as required in the future.
- Cost
savings – The cost of distributing paper
based product information, and, in particular, multi-language
manuals, is becoming more and more expensive. The
Vitalograph website will give the company the option
to distribute these documents via the web thus making
a potential saving.
|
