Enterprise Ireland
Annual Report and Accounts 2007
Annual Report and Accounts 2007
Dublin-based Arantech, pioneer and world leader in customer experience management (CEM) software, is accelerating its global expansion in the Telecommunications sector through active engagement with Enterprise Ireland’s Scaling Division.
The award-winning Arantech is the premier worldwide provider of CEM software systems to wireless network operators. The company’s touchpoint™ product is the world’s most deployed CEM solution.
The world-beating software enables mobile operators to monitor real-time feeds from their networks, checking on the customers’ experience of interacting with their business. The mobile operators can then respond by proactively managing and refining their product and service offering.
In addition to the major revenue benefits this brings, Arantech clients can improve network quality, create better client satisfaction and reduce customer churn. It is a value proposition that has already won over 26 of the world’s major wireless operators as customers, including four of the six largest global mobile operator groups serving in excess of 140 million subscribers.
As the pace setter in the global mobile industry’s rapidly increasing understanding and use of CEM, Arantech has doubled revenues year-on-year for the last three years.
“We completed a profitable 2007, posting sales of US$32.5 million for touchpoint™ and undergoing significant growth and expansion,” says Brendan McDonagh, Arantech CEO. “With a significant order pipeline for 2008, we are well positioned for future expansion. We expect continued growth, an increase in profitability and a rise in turnover in the order of another 40 per cent.”
Founded in 1999 during the dot.com boom, Arantech’s first overseas expansion was to the US and the opening of a Boston office in 2005. This was enabled by a funding round which raised $10 million. Enterprise Ireland was one of five key investors at this point.
The Dublin company now supplies its product and range of supporting professional services from offices in Ireland, Australia, Italy, Japan, Spain, the UK, the US and Singapore, and also has its sights set on Latin America.
Enterprise Ireland is supporting all aspects of Arantech’s growth and expansion. The company is also actively engaged with overseas teams in all regions and Enterprise Ireland “continues to be instrumental to Arantech’s international success,” according to its Asia-PAC Director, Simon Hudson.
Worldwide, Arantech employed 120 staff in 2007, with 65 per cent based in Dublin. However it expects the headcount to increase to 152 in the coming year.
The Irish Software Association voted Arantech Company of the Year in 2007.
www.arantech.com (link opens in a new browser window)
