Enterprise Ireland is committed to delivering a first class service to you, our client, one that is focused, proactive and efficient. This Charter is a guide on the quality of our service delivery to you.
Communications
When you contact us we will:
- identify ourselves by name on answering the phone
- deal with your enquiry promptly and in a helpful, courteous and responsive manner
- respond promptly when voicemails are received
- acknowledge all written enquiries within 5 working days
- provide a reply within 15 working days, if this is not possible we will indicate the time frame in which you will get a full response.
Website
We aim to keep our websites user friendly, relevant and up-to-date.
Accessibility
We aim to ensure all our sites and facilities are fully accessible.
Official Languages
Enterprise Ireland will facilitate any member of the public who wishes to conduct their business in Irish.
Confidentiality
We will treat your personal/business information in the strictest confidence. Enterprise Ireland has a statutory obligation of confidentiality to its clients and we will not disclose this information except as required by law.
Complaints Procedure
In the event of you having a complaint, we will attempt to resolve any difficulties at the first point of contact and next through the relevant manager. Where the matter cannot be resolved at this level you should pursue the complaint in writing to the Secretary, Enterprise Ireland, Glasnevin, Dublin 9 or by email to
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Secretary, Enterprise Ireland |
Help Us to Help You
We want to hear from you, if you would like to make a comment/suggest a new initiative or area for improvement please contact us