We will:

• deal with your enquiry promptly and in a helpful, courteous and responsive manner
• in the absence of the relevant person to answer your enquiry, nominate a member of staff to deal with your request

In order to identify what you need, we will discuss with you:

• the scope and nature of all services relevant to your needs
• specific guidance on financial and non-financial services and clearly indicate if a fee is applicable to any of our services that you may be considering
• the potential sources of Enterprise Ireland funding available 

We will respond to all written enquiries within three working days. Where issues cannot be resolved immediately, we will indicate the time frame in which you will get a full response.

When you telephone us, we will:

• be courteous and identify ourselves by name and department
• be helpful and provide you with clear and accurate information
• take your details and call you back at an agreed time if we cannot provide an immediate answer.

We will ensure our website is kept up-to-date, and contains information relevant to our client base.  We welcome your views on the quality of our website which you can provide through an on-line feedback facility.

We will work to ensure all our systems, procedures, sites and facilities are accessible to disabled clients.

Enterprise Ireland will facilitate any member of the public who wishes to conduct their business in Irish.  Staff who are bilingual will be available to deal with correspondence or telephone calls through Irish.

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